Buyer Policy
What to expect when you buy on Let's Soirée.
Overview
This Buyer Policy explains the rules and protections that apply when purchasing products through Let's Soirée.
1. Placing an Order
When you place an order through Let's Soirée, you generally enter into a direct sales transaction with the independent seller offering the product. Before completing checkout, review: • Product description; • Product photos; • Product specifications; • Size and quantity; • Customization requirements; • Processing timeframe; • Shipping information; • Pickup or delivery information; • Return policy; • Exchange policy; and • Cancellation policy.
2. Payment
All purchases must be completed through Let's Soirée checkout. Full payment is required at checkout unless another payment option is expressly provided by Let's Soirée. Buyers should not send payment directly to sellers through external payment applications for transactions initiated through Let's Soirée.
3. Digital Products
Instant Downloads Instant digital products become available after payment confirmation. Purchased digital products remain accessible through your Let's Soirée account or order history and do not automatically expire. Because digital products may be accessed immediately, they are generally not refundable simply because a buyer changes their mind or no longer wants the product. A buyer may report a digital product that is: • Missing; • Inaccessible; • Corrupt; • Materially defective; or • Materially different from the listing. Digital Updates If a seller provides an eligible update to a purchased digital product, an existing purchaser may receive access to the updated version without an additional purchase.
4. Custom Digital Products
Custom digital products may require you to provide information before production begins. This may include: • Names; • Dates; • Event details; • Photos; • Text; • Design preferences; or • Approval information. If required information is missing, your order may be placed into Waiting for Customer status. While an order is waiting for customer information: • Production may be paused; • The seller may request the missing information; • You may receive a reminder; and The seller's production timeframe may not continue until the required information is received. Unless the listing states otherwise, you generally have 7 calendar days to provide required information. If you do not provide the required information within the applicable period, the seller may cancel the order according to the applicable cancellation and refund policy.
5. Physical Goods
Let's Soirée currently supports physical fulfillment within the United States. Depending on the listing, available fulfillment methods may include: • Domestic shipping; • Seller-provided local delivery; or • Local pickup. You are responsible for providing accurate information required to fulfill your order.
6. Shipping
Sellers establish their shipping methods, processing times, and shipping charges. Let's Soirée's 6% marketplace fee does not apply to shipping charges. If you provide an incorrect shipping address, the seller's obligations regarding replacement, reshipment, or refund are governed by the seller's disclosed policy and applicable law.
7. Local Pickup
If you select local pickup, review the seller's pickup instructions carefully. Unless otherwise stated by the seller, the default holding period is 7 calendar days after the seller notifies you that your order is ready. Custom, perishable, or time-sensitive products may have a different disclosed holding period. Missing a pickup window does not automatically mean you are entitled to a refund, and it does not automatically mean you forfeit the entire purchase price. Contact the seller as soon as possible if you cannot collect your order within the stated pickup period.
8. Local Delivery
If a seller offers local delivery, the seller is responsible for arranging delivery according to the listing or seller policy. Review the delivery area, delivery charge, delivery timeframe, and delivery instructions before completing checkout. Let's Soirée is not the delivery provider unless expressly stated otherwise.
9. Cancellations
Each seller establishes a cancellation policy within Let's Soirée's marketplace framework. Generally, a buyer may request cancellation before the seller begins processing or fulfilling an order. Once a custom order is in production, shipped, delivered, or otherwise beyond the seller's stated cancellation period, cancellation may be restricted. Custom products may have stricter cancellation rules once production begins if those restrictions were clearly disclosed before purchase and are permitted by law.
10. Returns & Exchanges
Sellers establish their return and exchange policies within Let's Soirée's marketplace framework. Review the seller's policy before purchasing. A seller may generally establish a no-return or no-exchange policy where permitted by law, particularly for: • Digital products; • Custom products; and • Personalized products. However, a seller's policy does not eliminate applicable legal rights or Let's Soirée's process for serious fulfillment problems.
11. Buyer Protection
Let's Soirée provides a marketplace process for reporting and reviewing order problems. You may report: • Non-delivery; • Significant damage; • Wrong item; • Item materially different from the listing; • Missing digital product; • Inaccessible digital product; • Materially defective digital file; • Seller failure to fulfill; • Seller non-responsiveness; • Fraud; or • Other marketplace-policy violations. Let's Soirée may review the transaction and facilitate an appropriate resolution. The seller generally remains financially responsible for refunds resulting from seller-related issues. Let's Soirée does not guarantee that it will personally fund or absorb a refund owed by a seller.
12. Issues Not Automatically Covered
Buyer protection does not automatically guarantee a refund for: • Buyer's remorse; • Incorrect size selection; • Incorrect color selection; • Incorrect information supplied by the buyer; • Failure to provide required customization information; • Missed pickup; • Failure to follow disclosed seller instructions; or • Matters governed by a clearly disclosed seller policy. These rules are subject to applicable law.
13. Reporting an Order Problem
If you experience a problem with an order: Contact the seller through the Let's Soirée order or messaging system. Clearly describe the issue. Provide relevant photographs, screenshots, or other supporting information when applicable. Give the seller a reasonable opportunity to respond. If the seller does not respond or the issue cannot be resolved, contact Let's Soirée Support through the order-issue reporting process. Let's Soirée may request additional information before reviewing the matter.
14. Seller Non-Response
If a seller does not respond to an order problem within a reasonable period, Let's Soirée may review the transaction. Let's Soirée may take action based on the available information, including facilitating a refund or other appropriate resolution where warranted.
15. Refunds
If a refund is approved or agreed upon: • The seller is generally responsible for the refund; • Let's Soirée may facilitate the refund through the payment system; • The applicable 6% marketplace fee may be reversed; and • Payment-processing fees are not guaranteed to be recovered. Let's Soirée does not guarantee that it will personally fund or absorb large refunds when the seller lacks sufficient funds.
16. Reviews
Reviews should reflect genuine purchasing experiences. Buyers may not: • Create fake reviews; • Threaten sellers with negative reviews to obtain refunds or free products; • Manipulate ratings; • Submit reviews for purchases they did not make; or • Coordinate review manipulation. Sellers may respond to reviews. Let's Soirée may remove reviews that violate applicable review or content policies.
17. Contact Information
Buyers and sellers may exchange contact information when reasonably necessary to complete legitimate fulfillment, including local delivery or pickup. Contact information may not be used to circumvent Let's Soirée's marketplace fees or move transactions off-platform.
18. Taxes
Applicable taxes may be calculated and collected during checkout based on the transaction, buyer location, product type, and applicable law. For transactions where Let's Soirée is legally responsible as a marketplace provider for collecting and remitting sales tax, Let's Soirée will handle that collection and remittance in accordance with applicable law.
19. Policy Changes
Let's Soirée may update this Buyer Policy as the marketplace develops. Material changes may be communicated through the Platform or other reasonable means.
20. Contact
General Support: [INSERT SUPPORT EMAIL] Copyright: copyright@letssoiree.shop
This platform document is maintained by Let’s Soirée. It cannot be edited or overridden by a Store.