Marketplace Rules
The rules that keep Let's Soirée safe and fair for everyone.
Overview
These Marketplace Rules establish the standards that apply to products, listings, sellers, buyers, reviews, communications, and transactions on Let's Soirée.
1. Marketplace Purpose
Let's Soirée is a marketplace for party, celebration, event, creative, and related goods. The marketplace currently supports: • Digital downloads; • Custom digital products; • Physical goods; • Handmade goods; and • Custom physical goods. Let's Soirée does not currently support service bookings, appointments, rentals, venue bookings, or other time-based services.
2. Prohibited Products & Services
The following products and activities are prohibited. Services & Bookings • Event-planning services; • Photography services or shoots; • Event staffing; • Catering services; • Entertainment bookings; • Venue rentals; • Equipment rentals; • Appointments; • Time-slot-based services; and • Other service transactions not expressly supported by Let's Soirée. Regulated or Prohibited Goods • Alcoholic beverages; • Tobacco and nicotine products; • Vaping products; • Cannabis and recreational drugs; • Prescription drugs and controlled substances; • Firearms and weapons; • Explosives; • Hazardous chemicals; • Fireworks; and Other goods prohibited by applicable law or payment-provider requirements. Intellectual-Property Violations • Counterfeit products; • Replica designer goods; • Pirated content; • Unauthorized reproductions; • Unauthorized use of copyrighted characters; • Unauthorized trademarked products; • Infringing digital templates; • Unlicensed graphics; and • Other products that violate intellectual-property rights. Prohibited Content Let's Soirée may prohibit or remove content that is: • Sexually explicit; • Exploitative; • Hateful; • Violently threatening; • Discriminatory; or • Otherwise prohibited by applicable law or Platform policy.
3. Listing Accuracy & Transparency
Sellers must accurately represent the products they sell. Listings must not contain: • Misleading titles; • Deceptive descriptions; • False product claims; • Misleading search tags; • Stock images that materially misrepresent the finished product; • Hidden surcharges; • False availability information; or • Other deceptive information. Prices must accurately reflect the amount charged for the listed product and disclosed customization.
4. Digital Product Rules
Sellers must have the right to distribute every digital product they list. Digital products must accurately disclose: • File type; • Included files; • Intended use; • Customization requirements; • Delivery method; and • Material limitations. Sellers may not distribute pirated, stolen, or unauthorized digital content.
5. Custom Product Rules
Custom products must clearly explain: • What can be customized; • What information the buyer must provide; • Production timeframe; • Proof or approval process, if applicable; • Revision limits, if applicable; • Cancellation restrictions; and • Return/refund restrictions. Sellers must not intentionally misrepresent customization capabilities.
6. Review & Rating Integrity
Reviews must reflect genuine purchasing experiences. Prohibited conduct includes: • Fake reviews; • Review manipulation; • Review swapping; • Purchased reviews; • Coercion; • Threatening buyers over negative reviews; • Offering incentives intended to manipulate reviews; and • Retaliation against buyers for honest reviews. Sellers may respond to reviews. Let's Soirée may remove reviews that violate Platform policies. Let's Soirée does not remove legitimate negative reviews simply because a seller dislikes the content.
7. Communications
Users may communicate through Let's Soirée for legitimate marketplace purposes. Users may exchange contact information when reasonably necessary for fulfillment, including local pickup or local delivery. Users may not use Platform communications to: • Harass; • Threaten; • Defraud; • Spam; • Solicit prohibited transactions; or • Circumvent marketplace fees.
8. Anti-Circumvention
Users may not use Let's Soirée to identify a buyer or seller and then move the transaction off-platform for the purpose of avoiding: • Marketplace fees; • Payment processing; • Marketplace policies; • Order records; or • Other Platform requirements. This includes directing users to external payment channels such as: • Venmo; • Zelle; • Cash App; • PayPal; • Cash; • Bank transfers; • Wire transfers; or • External checkout pages.
9. Fraud & Deceptive Conduct
Prohibited conduct includes: • Fraudulent orders; • Stolen payment methods; • False seller information; • False product claims; • Manipulated transactions; • Chargeback abuse; • Refund abuse; • Identity misrepresentation; • Account manipulation; and • Attempts to bypass Platform enforcement.
10. Buyer Conduct
Buyers may not: • Submit fraudulent orders; • Abuse refund processes; • Threaten sellers with negative reviews to obtain unauthorized benefits; • Provide knowingly false information; • Engage in harassment; or • Circumvent Platform policies.
11. Seller Conduct
Sellers must: • Maintain accurate information; • Fulfill accepted orders; • Communicate with buyers reasonably promptly; • Follow disclosed shop policies; • Respect intellectual-property rights; • Comply with applicable law; and • Follow the Seller Agreement.
12. Enforcement
Let's Soirée may investigate suspected violations. Depending on the circumstances, enforcement may include: • Listing removal; • Warning; • Required correction; • Temporary listing restriction; • Shop restriction; • Temporary suspension; • Payout restriction; • Permanent shop removal; or • Permanent account termination. Let's Soirée does not use a mandatory three-strikes system. The seriousness and frequency of the conduct may determine the appropriate response. Serious violations involving fraud, safety, intellectual-property infringement, prohibited goods, or deliberate fee circumvention may result in immediate suspension or termination.
13. Reporting Violations
Users may report suspected violations through the applicable Platform reporting tools or by contacting Let's Soirée Support. Copyright complaints should be directed to: copyright@letssoiree.shop
14. Policy Changes
Let's Soirée may update these Marketplace Rules as the marketplace develops. Material changes may be communicated through the Platform or other reasonable means.
15. Contact
General Support: [INSERT SUPPORT EMAIL] Copyright: copyright@letssoiree.shop
This platform document is maintained by Let’s Soirée. It cannot be edited or overridden by a Store.